As a business owner since 1982 I've had a lot of
contact with various service companies. I can
honestly say that none of them compare to the
service, honesty, integrity, and response time the
way JRA Computers has.
Even on week-ends, Jon, the owner, will personally
respond to any computer malfunction. And Jon does
so cheerfully and without charging an enormous
fee.
You can bet that my company will be doing business
with JRA for a very long time!
Sincerely,
Tania N. Salem
President, Tandie, Inc.
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Compassion Pregnancy Centers, Inc.
37540 Gratiot, Ste. 100
Clinton Township, MI. 48036
(586) 783-9620
(586) 783-9650 (Fax)
July 12, 2004
JRA Computer Services
Roseville, MI. 48066
Dear Jon,
Thank you for the generous
donation of your time and technical support. I
really like the new web site you hosted for our
center at no charge. It is easy to use and
includes all the important information we want to
get out to the public. I am looking forward to
hearing just how many people visit the site and
use the information. Your generous donation of
the laser printer has really made things much
easier for us here also.
Your company has been a
blessing to us. We could never afford all the
technical services that you generously provide to
us as a donation. Thank you again for all of the
services that you give to us.
In His Service,
Dolores Bacon
Executive Director
Compassion Pregnancy
Centers, Inc.
www.compassionpregnancy.org
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March 24, 2005
Mr. Jon Acord
JRA Computer
Dear Jon:
I want to thank you again
for all of the work JRA Computer has done for us
over the past 2 years. When we first contacted
you, we were overwhelmed with computer problems
and didn't know where to turn. A friend suggested
your company, and it was one of the best business
decisions we have made.
Whether it was setting up
our in-office network or updating our existing
systems, JRA Computer has been fast, reliable, and
reasonably priced. You have exceeded our
expectations.
Again, I applaud you for the
outstanding service and am happy to recommend your
company to anyone who will listen.
Sincerely,
Dennis J. Chinonis
YAYA'S Flame Broiled Chicken
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Jon,
Even though its late I wanted to thank you so much
for helping me out over the phone the other day.
I know you didnt have the time to stop by, and
probably didnt have the time to spend on the phone
that you did – but all your suggestions
definitely worked. The PC was useable again right
away.
The computer has remained in good shape too for
the past few days and that is a blessing when you
have two kids that are on it all of the time.
Not only did I want to say thank you, but also
that I definitely will not forget you helping me
out – both in terms of home or work issues that
need resolution. Its always important to know
people that can do the job and I was very
impressed with your work. Also, tell me where you
want me to send you a check to cover your time on
the phone, you definitely helped me out a lot.
Just let me know.
Thanks,
Brian ******
Regional Project
Manager, *****
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Everything is great Jon...thanks for the follow
up. Trust me, you're the FIRST person I call from
now on if they aren't!
thanks again,
Elisa
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One of the Pitfalls of
Building it Yourself
Building your own computer has its inherent risks,
such as compatibility of parts and lack of any
real technical support beyond slow response
e-mails, and telephone support that is often out
sourced to countries where English isnt even their
second language. This is one of the pitfalls of
building it yourself. This played back in mind as
I struggled with a problem I had never
encountered, one where I was literally left with a
pile of expensive technology that would not turn
on, despite working flawlessly for a number of
months prior. Help was only an e-mail away. After
a quick search I found JRA Computers and sent Jon
an e-mail. This was at 11:30pm at night, and I
received a response from him within 15 minutes!
The following day I dropped off my nightmare at
his home, and after a couple of minutes I was more
than confident he knew these things backwards and
forwards. Confidence is big thing when you leave
something so important with someone else, and not
found with the newest (trainee) at a (big box)
store. Although the problem was much more complex
than we had both originally anticipated, Jon was
able to get it running to the point where I was
able to back-up my valuable data, and diagnose the
problem in detail to the point where I didnt feel
as if I was dealing with a slick talking mechanic
selling me something I didnt need, another trait
of the (big box) stores. Jon kept me posted as to
the progress he made and answered my e-mail
promptly; he also helped me make arrangements to
get the parts replaced that had failed, fixing
everything within a time frame that no (do it
yourselfer) could possibly achieve without blowing
through expensive parts, and hours on phone
support, at a more than reasonable price. Thanks
again for you help Jon!
David
(editors note, I just happened to check my mail
late that night, normally my computers are off by
9:00
but I will return all mail from the previous night
before I leave for the day)
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John,
I wanted to thank
you for your help in getting my computer back up
and running. After failed attempts by my service
provider and lack of response from other computer
repair vendors, I was amazed at your willingness
to help over the phone and your success on the
first attempt. I am now connected once again.
Again, thanks for
all your help.
Cheers,
Sandie
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Hi Jon,
I just wanted to say thanks again for all of your
help with our computers on Friday. It was a
pleasure talking with you and seeing how you work.
I will contact you sometime soon to discuss
enhancements for my company’s website (www.manerlawton.com).
I am out of town next week but will follow up.
Thanks again.
Best regards,
Lauren Burke
